1. What our delivery includes
Every Plush House sofa is delivered by our own team rather than left with a courier. On the day, we bring it to your door, carry it into the room you have chosen, assemble it, place it exactly where you want it and take the packaging away with us.
There is no separate charge for any part of this. It is how we deliver, and it is already reflected in the price shown on each product.
2. Where we deliver
We deliver to most of mainland United Kingdom, and everywhere we deliver we also assemble and place the sofa for you — there is no area where you are left with a sofa in a box.
A small number of remote postcodes may take longer than our usual window. Send us your postcode on WhatsApp before you order and we will confirm exactly what we can do for your address.
3. How long it takes
Most orders are delivered and placed within 24 to 72 hours of being confirmed. Made-to-measure pieces and unusual fabrics can take longer.
We agree a specific date and time window with you on WhatsApp before anything is dispatched. We would rather give you an honest date than an optimistic one.
4. How delivery is arranged
Once you have confirmed your sofa, size, fabric and colour with us, we will propose a delivery date. We will contact you again shortly before we set off so you are not left waiting in.
Someone aged 18 or over needs to be at the address to let our team in and to settle the payment once the sofa is in place.
5. Access and measurements
Please measure your doorways, hallway, stairs and lift before you order. We will send you the full dimensions of any piece on request.
Because our team assembles the sofa inside your home rather than carrying it through pre-built, access is rarely a problem — but if the sofa genuinely cannot be brought into the property, we may not be able to complete the delivery. Check with us first if you have any doubt.
6. Missed or rearranged deliveries
If your plans change, tell us as early as you can on WhatsApp and we will move the date at no cost.
If nobody is at the address when our team arrives and we have not been told in advance, we will contact you to arrange a second attempt. Repeated missed deliveries may mean we have to cancel the order.
7. If something is not right on the day
You do not pay until the sofa is assembled and standing in your room. If you are not happy with it at that point, decline it — you pay nothing and it leaves with our team.
If you notice a problem after our team has left, message us within 48 hours with photographs and we will arrange collection or replacement at our cost for anything faulty or damaged.
8. Contact us
The quickest way to reach us is WhatsApp on +44 7350 939623. You can also email info@theplushhouse.co.uk and we will reply within two working days.